As senior manager of development for Centreviews, Joe Mullen oversees the company’s software platform, including ongoing maintenance and product enhancements.
A large part of this work requires learning about what features customers would like to see in the product and tracking and resolving any known issues. As soon as a software release is complete, the work begins. Mullen and his team collect requests through an issue tracking system, then work to create an update that meets customer demand.
Background
Mullen has spent most of his career in software development. Prior to joining API Outsourcing in 2004, Mullen worked in software development for the printing industry. Even before that, though, he worked in development for a document management software company.
In addition to building his expertise, Mullen’s decades of experience have given him a unique perspective on the industry. He has seen the gradual evolution of software development and management and can fit what he’s learned into his current role.
In addition to building his expertise, Mullen’s decades of experience have given him a unique perspective on the industry. He has seen the gradual evolution of software development and management and can fit what he’s learned into his current role.
Building Software
Perhaps the thing he loves most about his position at Centreviews is that it allows him to create.
Mullen enjoys building things and he has found software is something that he can build. His work with Centreviews allows him to build and improve upon software that people enjoy using, which gives him the job satisfaction that comes from creating a valuable tool.
Centreviews is on the cutting edge of the latest technologies, allowing Mullen and his team to do creative and interesting work. In addition to monitoring enhancement requests and incidents, Mullen also keeps a close watch on the accounting software market to ensure Centreviews retains its spot as an innovative software company.
User Satisfaction and Testing
In addition to creating and maintaining top-quality software, Mullen and his team work hard to ensure client satisfaction.
This includes extracting as much information as possible on the front end to build a product that will fit comfortably within that client’s existing environment.
Often this means integrating with the software solutions a business already has in place. This can include popular systems like Dynamics 365 or Sage ERP Solutions, but it also covers lesser-known solutions and customized software used only by that business. Whether it means working with in-house IT or third-party providers, Mullen works hard to integrate file systems to ensure data flows seamlessly between applications.
Development is only the first part of the process, though. With each application he has developed over the years, Mullen has placed an emphasis on thorough testing, both internally and with end users on the client side. During the testing phase, issues can readily be identified and repaired before customers begin using the software.
Through extensive experience, Mullen and his team have developed a strategy for creating polished, high-quality solutions for the many businesses that rely on them.
For Joe Mullen, Centreviews is the perfect fit, allowing him to indulge his love for building innovative software products that customers love. As an experienced innovator in the software development space, Mullen is a valuable asset to Centreviews, providing the products businesses need to automate their accounts receivable and accounts payable processes, as well as their document management efforts.
When Joe isn’t working, you’ll likely find him biking, reading, cross country skiing or gardening. His favorite bike ride around the area is going up and down the Mississippi River Gorge from Ford Parkway to Lowry Avenue.
